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Shipping Policy

If you have any questions about our shipping policy, please click here to contact us.

  1. Shipping
  2. Order Processing
  3. UPS Air Shipments
  4. Additional Shipping Information
  5. Alaska and Hawaii Addresses
  6. Military Addresses
  7. U.S. Territory Addresses
  8. Large or Heavy Orders
  9. Holiday Shipping
  10. Food Items
  11. Damaged Deliveries
  12. Merchandise and Availability
  13. Errors
  14. International Orders
  15. Terms and Conditions

1.) Shipping:

We primarily ship UPS® Ground unless priority shipping is requested at the time of purchase (Priority shipping is available for an additional charge). UPS cannot ship to a Post Office Box (P.O. Box). Please give a street address. We also ask for phone numbers so we can contact you if we have a question about your order.
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2.) Order Processing:

All in-stock items will be shipped promptly, however, orders placed during our peak times (such as summer and holiday seasons) will take longer.
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3.) UPS Air Shipments:

UPS Air shipments include Next Day Air, Second Day Air, and Third Day Air.
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4.) Additional Shipping Information:

UPS Ground Shipping Map To use the UPS® Ground Shipping Map, please click the map, or the link below. Type in the zip code 29201 in the Origin ZIP Code blank on the UPS Web page. This will give you an estimate for when your order should arrive. If the home page indicates any shipping delay, add the number of days to the estimate from the UPS web site.

See the UPS® Ground Shipping Map

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5.) Alaska and Hawaii Addresses:

Shipments addressed to Alaska and Hawaii will be shipped via US Mail and requires additional shipping charges. Otherwise, the order must be sent via UPS Second Day Air or UPS Next Day Air, which also require an additional shipping charge. These charges will be added when your order is processed.
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6.) Military Addresses:

Shipments addressed to United States Military or United States Armed Forces addresses (AP, AA, and AE) will be sent via US Mail and may require different shipping charges than those specified for UPS Ground. These charges will be calculated when your order is processed.
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7.) U.S. Territory Addresses:

Shipments addressed to United States Territories may be sent via US Mail or UPS Ground and may require different shipping charges than those specified for UPS Ground. These charges will be calculated when your order is processed.
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8.) Large or Heavy Orders:

Large or heavy items, or orders containing large numbers of fragile or heavy items, may require additional shipping charges. These charges will be added when your order is processed.
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9.) Holiday Shipping:

As the holidays approach, we get a large number of orders in a very short period of time. During holiday ordering times, all orders are sent in the same order that we receive them. In stock orders may take between 5 and 10 business days to process and ship.
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10.) Food Items:

Food items, including candies, refreshments, snacks, and condiments are featured on this site to allow customers to know we carry them, as well as to allow purchasing. The farther away you live, the more likely it is for your food item(s) to pass through varying and possibly adverse conditions. Because UPS® does not use climate-controlled transport or delivery vehicles, check the local and nationwide weather forecasts prior to placing your order.
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11.) Damaged Deliveries:

If an item is received damaged, please notify us within 24 hours so that a claim can be processed. Please hold the original carton, packing materials, and merchandise for inspection, otherwise no claim, replacement, or refund can be honored.
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12.) Merchandise and Availability:

All merchandise is subject to availability. Prices are subject to change without notice. We will ship the most current logos in stock. Logos are subject to change by the manufacturer, without notice.
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13.) Errors:

We are not responsible for typographical errors, including prices. The on-line store cannot correct a mistyped quantity or determine whether you accidentally ordered the wrong item by clicking a link. All errors are subject to correction. The internet is a rapid way of transmitting your order. If you think you made a mistake when you sent your on-line order, please try to contact us as soon as possible, so that we do not ship you the wrong items or send a package to the wrong address. A mistake in your order is covered under our Return Policy.
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14.) International Orders:

Payment for international orders must be made via in US credit card. When we receive your international order, we will contact you with an accurate total that includes shipping costs. You are responsible for all duties and taxes that apply in the country where the package will arrive.
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15.) Terms and Conditions:

Please Note: By ordering or requesting any item(s) from this web site, or by contacting us by email, fax, or phone, through the method(s) available in this web site, you indicate your agreement to the above shipping policy.
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